This course is designed for individuals who are considering a career in information

technology (IT) and who might be planning to pursue CompTIA IT Fundamentals

certification, CompTIA A+™ certification, or other similar certifications.


At the end of this IT Technical Support NQF Level 4 qualification a learner will be able to:

  • Computer achitecture.
  • Participate in groups and/or teams to recommend solutions to problems
  • Resolve technical computer problems/Resolve computer user's problems.
  • Explain the principles of computer network.
  • Demonstrate the types of computer systems and associated hardware configurations.
  • Apply problem solving strategies.
  • Explain how data is stored on computer.
  • Describe information systems departments in business organisation.
  • Computer cabling
  • Repair personal computer or hand - held computer to module level.
  • Install a personal computer or hand - held computer peripherals.
  • Install a local area network.
  • Apply comprehensive skills to engage written and oral text in Business.
  • Interpret and use information from text.
  • Read/View, analyse and respond to a variety of text.
  • Accommodate audience and context needs in oral/signed communication.
  • Engage in sustained oral/signed communication and evaluate spoken signed text.
  • Write/present sign texts for a range of communicative contexts
  • Write/present/sign text of a range of communicative contexts.
  • Use language and communication in occupational learning program
  • Represent analyse and calculate shape and motion in 2 and 3 dimension space in different contexts.
  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues.
  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

End-user computing (EUC) is about bringing the full digital workspace to life for an organization. It's about looking holistically at the breadth of the end-user experience and considering all the systems required to accomplish the daily workload. Instead of building an individual Point of Delivery (PoD) for each desktop type, application, and database — consolidating these systems into a single platform delivers a more efficient user experience.

Given the scope of EUC roles and responsibilities, any platform that is used to support an initiative should be intuitive, agile, scalable, and manageable. These features reduce the level of expertise required to keep up with the changing digital workplace. With this objective in mind, organizations are investigating how to use a hyper-converged infrastructure (HCI) platform for their EUC initiatives. Key to the success of a EUC initiative is bringing the components of the platform to users and managers without requiring systems expertise, allowing a more fluid introduction of new technologies to end-users.

A well-designed end-user computing strategy maps out how users can access the digital platforms they need to be productive, both on-premises and work remotely. It includes the full range of tools necessary to complete their required tasks and considers how to enable future growth without disruption.